Note: Sales items are not refundable. Shipping and handling and customs charges are not refundable
Write to firstname.lastname@example.org to get your RMA(Return Merchandise Authorization) number.
Please send your return/exchange with the invoice and RMA number to:
4281 Express Lane
Sarasota, FL 34249
Please Notice it is very important that when you return an item, we know the order number it relates to and your details. Without these details we won't be able to issue your refund.
In all cases, the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return. The goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
Please notice All non-sized items, including handbags, jewelry, and more are not eligible for return, leggings, socks and final sales items are also not qualified for return and exchange.
Most returns are processed within 20 days of receipt in our warehouse. We will send you an email confirming that your return has been processed. Your refund will be credited back to the original method of payment used to make the purchase. Use the label on your shipping and returns note, enclosed with your goods. If you have lost your returns label then you will need to contact our customer service.
Please contact customer service for more information on returning an item. Thank you.